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AnnualREPORT2013 2Integrity.Treatingeveryoneconsistentlybythesamesetofsoundmoralandethicalprinciples.Compassion.Seekingtofullyunderstandanotherssituationandimprovetheirwell-being.Excellence.Maintainingacommitmenttoqualityandexceptionalservice.Service.Providingassistancetoothersandmakingcontributionstoourcommunities.Collaboration.Workinginpartnershipwithotherswecanachievemorethanbyworkingalone.Respect.Havinghighregardforeveryindividualsrightsresponsibilitiesandabilities.AMHCValues AMHCemployeesarededicatedandcommittedtomeetingAMHCsmissionvisionandvalues.WearepleasedtoreportthatourstaffhasprovidedanexemplarylevelofservicetoclientsacrossourAroostookHancockandWashingtonCountyservicearea.Inthepastyearourcustomersatisfactionratewas93.25percentandouroverallreferralsatisfactionrateforserviceswas85percent.AMHCstaffserved6069clientswith129122individualcontactsofwhich69586weretelephonecontactsthroughthe247emergencyservicesHELPLine.OfnoteAMHCcurrentlyserves60percentofallchildrenand17.4percentofalladultsenrolledinMaineCarewhoareidentiiedasbeinginneedofbehavioralhealthtreatmentandforthegeneralpopulationatlargeweserve25percentofchildrenand17percentofadultsinneedofbehavioralhealthtreatment.Inthisreportwearepleasedtorelectontheoutstandingserviceandcommitmenttomeetingthecommunitysneedforpreventionandactiveinterventiontomaintainandrestorehealthandwell-being.InthepastyearwehighlightseveralnotableaccomplishmentsThreeAMHCstaffmembersretiredwithacombined77yearsofserviceBruceGlickPhDRonThibodeauandJohnLozier.26AMHCstaffmembersarerecognizedforacombined285yearsofservicetoAMHC.AMHCCommunityCareTeamserviceswereimplementedtomeettheneedsofindividualswithchronichealthconditionsinpartnershipwithpatientcenteredmedicalhomeprovidersinAroostookandWashingtonCounties.AMHCdevelopedacontractwiththeMaineDepartmentofCorrectionstoofferMultisystemicTherapyforyouthandfamiliesinAroostookCounty.AsaresultofastatewidecollaborativeinitiativefundedbytheStateandFederalGovernmentinpartnershipwithTri-CountyMentalHealthServicesCrisisCounselingServicesDayOneandWellspringAMHCbeganofferingMaineMothersNetworktargetedcasemanagementservicestopregnantandparentingwomenwithyoungchildreninAroostookHancockandWashingtonCounties.AnAMHCandCrisisCounselingServicescollaborativewasawardeda3-yearSAMHSAsuicidepreventiongranttopromotesystematicfollow-upofsuicidalpersonswhocalltheNationalSuicidePreventionLifelineandMaineHELPLineFromtheBoardPresidentandChiefExecutiveOficer3FrankMcElwainPresidentandGregoryP.DisyLCSWCEOHancockCountyyouthsuicidepreventionserviceswerefundedwithgenerousdonationsfromtheTokasFamilysSuicideAwarenessFundforEducationCommunityCounselingCenterselectedAMHCtoparticipateinthestatewide4-yearMaineChildrensTraumaInitiativeSAMHSAfundedgrantprojecttoimprovechildandfamilyaccesstoeffectiveandeficientmentalhealthservices.InpartnershipwithCatholicCharitiesMainethroughitsstatewidecontractwiththeMaineDepartmentofHealthandHumanServicesAMHCbeganofferingProjectsforAssistanceinTransitionfromHomelessnessservicestopersonswhoarehomelessoratriskofbeinghomelessinAroostookandWashingtonCounties.Thanksgoouttoourstaffandcommunitypartnersandsupporterswhobelievethatbehavioralhealthisessentialtohealthpreventionworkstreatmentiseffectiveandrecoveryispossible.Welookforwardtowhatthecomingyearwillbringaswestriveeachdaytoachieveourmissiontoimprovethewell-beingofourcommunityandmakeadifferenceinthelivesofthoseweserve.SincerelyFrankMcElwainBoardPresidentGregoryP.DisyLCSWChiefExecutiveOfcer 42012-2013ClientServicesClientsbyAge0to17....................................................................................................................................................104218to25.....................................................................................................................................................73426to35.....................................................................................................................................................91836to50......................................................................102951to60..........................................................................57161andover......................................................................................................................................345TotalIndividualClientsServed4639MentalHealth......................................................................................................................2828SubstanceAbuse..........................................................................................................1068CommunitySupport...................................................................................................456EmergencyServices.............................................................................................1694BrainInjuryRehabilitationServices..........................................23TotalClientsforallPrograms6069ItisthepolicyofAMHCthatnopersonshallonthegroundsofracecolornationaloriginancestryreligiongenderagephysicalormentaldisabilityorotherclassificationthatisprotectedbyFederallaworbyMaineStatelawbediscriminatedagainstinanyaccesstoandprovisionofservicesortheprivilegeofemploymentintheagencysprograms.NorshallanypersonbediscriminatedagainstbyAMHConthegroundsofsexualorientation.Reflectsclientsreceivingduplicateservices.MentalHealth................................................................................................................30003SubstanceAbuse..........................................................................................................6504CommunitySupport......................................................................................17572EmergencyServicesface-to-face...........................................4239EmergencyServicesphone.............................69586BrainInjuryRehabilitationServices.............................1218TotalContactsforallPrograms129122 52012-2013FinancialsMentalHealth50SubstanceAbuse10CommunitySupport17Other1BrainInjuryRehabServices3EmergencyServices20RevenueExpensesbyProgram 6NotableServiceMilestonesThispastyeartheorganizationexperiencedtheretirementof3individualswhohavededicatedasigniicantportionoftheirprofessionalcareerstohelpingAMHCachieveitsmissionofservicetothecommunity.BruceGlickPhDStaffPsychologistretiredafter37yearsprovidingneuro-psychologicalservicesinAMHCsHoultonoutpatientofice.RonThibodeauAssistantDirectorofHumanResourcesinAMHCscentraladministrativeoficeinCaribouretiredafter27yearsmanagingrecruitmentandcredentialing.JohnLozierResidentialCounselorretiredafter13yearsofserviceworkingattheGrandIsleBridgeHomeandMadawaskaGroupHome.Allthreegentlemenwillbemissedandwewishthemeachaveryhappyandfulillingretirement.Theyhavedeinitelyearnedit.GregDisyandBruceGlickAnneDaigleJohnLozierandChristineBrownJanetKelleRonThibodeauandChristineBrown 7AMHCStaffServiceAwards5-YEARSERVICEAWARDSKarenBoucherProv.MHRT-IResidentialCounselorMadawaskaGroupHomeJessicaCoteAdministrativeSupportSpecialistHELPLineACSUandPresqueIsleOutpatientCindyDoroenSocialClubManagerHarvestInnSocialClubBrittanyHainesMHRT-CSPHumanResourcesSpecialistCentralAdministrativeOfceKeithHansenPhDPsychologistEllsworthOutpatientOfceMoniqueLabbeOQMHP-C-PNMIProv.BHPBehavioralHealthProfessionalMadawaskaOutpatientOfceAshleyLaforestCADCSubstanceAbuseCounselorResidentialTreatmentFacilitySarahMcLeanLCSWCADCTherapist-ConsultantOutpatientCaribouOutpatientOfceTerryMitchellMHRT-IMHRT-CSPAdultCrisisCounselorHELPLineACSU10-YEARSERVICEAWARDSSusanDeveauMHRT-CCommunityIntegrationCounselorHoultonOutpatientOfceTamaraGoodrichAdministrativeSupportSpecialistHoultonOutpatientOfceJerryGouldMHRT-1AdultCrisisCounselorHELPLineACSUAthillHebertBoardMemberRetiredBusinessmanBettyHendricksenCertiedBrainInjurySpecialistCenterforIntegratedNeuro-RehabCINRFredPutnamBoardMemberRetiredBusinessmanDonnaTilleyMHRT-IOQMHP-C-PNMIAdultCrisisCounselorHELPLineACSUIvaWestMHRT-IMHRT-CResidentialCounselorSkyhavenRondaWilliamsLADCCCSSubstanceAbuseCounselorPresqueIsleOutpatientOfce15-YEARSERVICEAWARDSTravisChristieAccountsReceivableSpecialistCentralAdministrativeOfceLoriDeschaineLCSWTherapist-ConsultantPresqueIsleOutpatientOfceJaniceDrostAdministrativeSupportSpecialistAccessCenterCentralAdministrativeOfceJudithFeibusLCSW45thQualityManagementSpecialistClinical15thTherapist-ConsultantHoultonOutpatientOfceTerryGuerretteAdministrativeAssistantCentralAdministrativeOfce20-YEARSERVICEAWARDPaulaPerttOQMHP-CMHRT-CBHPTargetedCaseManagerHoultonOutpatientOfce25-YEARSERVICEAWARDPauletteGarrisonMHRT-IMHRT-IIMHRT-CSPEmergencyServiceSpecialistHELPLineACSU30-YEARSERVICEAWARDLorraineChamberlainLCSWProgramDirectorCentralAdministrativeOfce 8MaineMothersNetworktargetedcasemanagementservicesServicesincludetraumascreeningcoordinationandadvocacyparentinggroupsandtreatmentgroups.WomenwhoarepregnantorhavechildrenuptoiveyearsoldareeligiblefortheprogramofferedInSeptember2013asapartnertotheMaineMothersNetworkAMHCbeganofferingsubstanceabusetargetedcasemanagementservicestopregnantandparentingwomentohelpthembuildasubstancefreefuturefortheirchildren.inAMHCsoutpatientoficeslocatedintheSt.JohnValleyCaribouPresqueIsleHoultonCalaisMachiasandEllsworth.TheMaineMothersNetworkservicesareofferedstatewideasaresultoftheconsortiumofagenciesincludingAMHCCrisisandCounselingDayOneTri-CountyMentalHealthServicesandWellspring.ItisfundedthroughtheMaineDepartmentofHealthandHumanServicesOficeofSubstanceAbuseandMentalHealthServices.CommunityCareTeamServicesInAroostookCountyAmandaLeJeuneRNCCTCareCoordinatorworkswithPinesHealthServicesandFishRiverRuralHealthpatients.InWashingtonCountyCherylBachelderRNCCTCareCoordinatorworkswithEastportHealthCareRegionalMedicalCenteratLubecandHarringtonFamilyHealthCenterpatients.EachCCTsgoalistosupportidentiiedpatientstomeettheirtreatmentandrecoverygoalsandavoidrepeatedemergencyroomvisitshospitalstaysandmultipledoctorvisits.AMHCsCCTserveseligibleadultsandchildrenreferredbyaMaineCareprovider.Appropriatepatientsarethosewithmultiplechronicconditionse.g.asthmadiabetesheartdiseaseobesitydepressionsubstanceabusetobaccodependencyetc.excessiveemergencyroomvisitsandfrequenthospitalizationsanddoctorvisits.AllpatientreferralsforCCTservicesaremadebythepatientsdoctorinaparticipatingpractice.InAroostookandWashingtonCountiesAMHChasestablishedCommunityCareTeamServicestoworkwithhealthcenterpatientswhohavechronichealthconditionshelpingthemtofollowtheirdoctorsordersmanagetheirhealthandcareforthemselvescomfortablyintheirhomes.Therearenopatientfeesfortheservice.AMHCsCCTispaidbyMaineCareMedicareandothereligibleinsurancecompanies.PicturedlefttorightLorraineChamberlainDinahTungolMDCherylBachelderandAmandaLeJeune 9MultisystemicTherapyforYouthandFamiliesMSTisdesignedtoprovidecommunitieswithaffordableandeffectiveremediesforseriousviolentandchronicjuvenileoffenders.LedbyAdelineMcCartyLCSWthegoalofMSTistoreduceyouthcriminalactivitysubstanceabuseandantisocialbehaviorthroughanintegrativecost-effectivefamily-basedtreatment.MST-PSBisaclinicaladaptationofMSTthathasbeenspeciicallydesignedanddevelopedtotreatyouthandtheirfamilyforproblematicsexualbehavior.MutisystemicInMay2013AroostookMentalHealthCenterAMHCwasselectedbytheMaineDepartmentofCorrectionstoprovideMultisystemicTherapyMSTandMSTforYouthwithProblemSexualBehaviorMST-PSBservicesinAroostookCounty.Therapyaninternationallyrecognizedprogramforat-riskyouthisahome-basedtherapyinterventionthatfocusesonworkingwithadolescentsintheirhomeandcommunityenvironment.WhatsetsMSTapartfromsomeothertreatmentsisthatithasevidenceconcreteevidencefromtestsandstudies.TherehavebeenthreedecadesofresearchthatconirmsMSTreducescriminalactivityandout-of-homeplacementsforviolentandchronicoffenders. 10AMHCawardedSAMHSAgranttoimprovesuicidepreventionTheprimarygoaloftheMaineprojectistocoordinateandenhancecrisisfollowupservicesconductedbyAMHCandCCinamannerthatintegratestheNSPLstandardsimprovingbothaccessandutilizationofafter-caresupportforsuicidalpeoplewhocontactouragencies.LedbyProjectDirectorsfromAMHCAshleyPesekLCSWandCrisisCounselingRichardChammingsTheMaineProjectwillspeciicallyfocusonLifelineandHELPLinecallersfromthreetargetedinterventionareasgreaterAugustaCaribouandEllsworthandthoseindividualswhoseekcrisisservicesatthelocalhospitalemergencydepartmentsinthosecitiesMaineGeneralMedicalCenterAugustaCaryMedicalCenterCaribouInJuly2013AMHCandCrisisCounselingCentersCCMainescontractedNationalSuicidePreventionLifelinecenterproviderswereawardeda3-yearSAMHSAgranttodeliverTheMaineProjecttoservethepurposeoftheSAMHSACrisisCenterFollowUpprogramwhichistopromotesystematicfollowupofsuicidalpersonswhocalltheNationalSuicidePreventionLifelineNSPLandtheMaineHELPLineHELPLine.andMaineCoastMemorialHospitalEllsworth.Callersscreenedashighriskormoderatetohighriskandwhochosenottoengageinahigherlevelofcarewillalsobeeligible.CallersidentiiedatImminentRiskwillbeeligibleforparticipationinthisprogramonceallimmediateinterventionshaveoccurred.GiventhenatureoftheprobleminrelationtothedemographicproilefortheprojectedserviceareatheTheMaineProjectwillbeopentoLifelineHELPLinecallersandthesub-populationsoffocuswillbeyouthage12-18youngadultsaged19-24andmiddleagedadultmales.Overthelifetimeoftheprojectupto1512areprojectedtobeserved.YouthSuicideAwarenessImprovesinHancockCountySAFEwasestablishedbyBartandBonnieTokaswiththeirdaughterKayceeMacyinmemoryoftheirsonandbrotherBrandonTokaswhotookhislifein2010attheageof19.BrandonssuicideWaslikeasmackinthefaceaccordingtoBartTokasWeknewhewasdepressedandgettinghelpwithitatcollege.Wethoughthewasdoingbetter.KayceeMacyBrandonssistersaysSuicideiseveryonesissueonein4youthdeathsarearesultofsuicide.Thecommunityneedstofaceitandrecognizethecausesofit.Youthsuicideispreventable.AshleyPesekLCSWAMHCsEllsworthoficeServiceSiteCoordinatorandEmergencyServicesSpecialistindicatesThefundsdonatedbytheTokasfamilyareusedtoincreaseawarenessofthecausesofdepressionandsuicideinthelocalschoolsandcommunity.AsaresultoftheTokasdonationweconductedaday-longsuicideawarenesseventatEllsworthHighSchoollastspringandhaveworkedwiththelocalmediatoraiseawarenessaboutthecausesandhowtopreventyouthsuicide.InthenearfutureweintendtoexpandoureffortstoworkwithschoolsinallcommunitiesacrossHancockCounty.InthepastyeartheSuicideAwarenessFundforEducationSAFEhasdonated18700toAMHCinHancockCountytoimproveyouthsuicideawarenessandpreventioneducation.LefttorightAshleyPesekBartTokasBonnieTokas MaineChildrensTraumaResponseInitiativeThisstatewidetrauma-informedsystemofcareisintendedtohelpchildrenwhohavebeenexposedtoviolenceorothertraumabyprovidingafullrangeofmentalhealthservices.Additionaleffortsincludeoutreachcommunityeducationandtrainingtobeofferedtomentalhealthprovidersandcommunitymembers.OverthepastyearledbyPeterMcCorisonLCSWandClementDeveauLCSWAMHCProgramDirectorsAMHChasestablishedacountyspeciicsteeringcommitteeandprovidedevidence-basedtrainingtomentalhealthprofessionals.OverthenextfouryearsAMHCwillcontinuetoparticipateintheInitiativetoestablishculturallycompetenttrauma-informedmentalhealthservicestoensurethatthereisnowrongdoortoservicesforchildrenexposedtoviolenceandthateverychildwhoneedsaccesstoqualitymentalhealthtreatmentAsaresultofa4-yearSAMHSAprogramgrantawardedtoCommunityCounselingCenterlatein2012AMHCwasselectedasacollaborativepartnertolaunchtheMaineChildrensTraumaResponseInitiativeinAroostookHancockandWashingtonCounties.fortraumacanreceiveit.AdditionallytheInitiativehopestoraisepublicawarenessaboutchildhoodtraumathelong-termeffectsitcanhaveonachildifnottreatedproperlyandwhattreatmentoptionsareavailablethroughoutthestate.11ClementDeveauandPeterMcCorisonProjectsforAssistanceinTransitionfromHomelessnessPATHservicesManagedbyChristineBrownLCSWProgramDirectorthePATHserviceisintendedforindividualswhomaybehomelessareatriskofhomelessnessbecauseofevictionliveintemporaryorsubstandardhousingorcouch-suringlackhealthinsurancehavedificultykeepinghousingbecauseofco-occurringmentalandphysicalhealthissuesincludingsubstanceabusearegraduatingortimingoutoftransitionalhousingorarenotalreadyreceivingservicesthatincludecasemanagement.PATHservicesalsohelpidentifyindividualsthatmayqualifyforbeneitssuchasMaineCareandSSISSDI.PATHservicesareprovidedbyAMHCCommunityIntegrationSpecialistswhofunctionasPeerNavigatorstoconductoutreachengagementandreferraltomainstreamresourcesandPeerSupportSpecialistswhofunctionasPeerInmid-2013asaresultofapartnershipwithCatholicCharitiesofMaineAMHCbeganofferinganewfreePATHservicetopersonswhoarehomelessoratriskofhomelessnessinitsAroostookandWashingtonCountyoutpatientservicessites.PathFinderstofacilitateoutreachengagementandreferraltoappropriateresourceswhichmayormaynotincludeareferraltoaPathNavigator.LefttorightChristineBrownwithPATHstaffbasedinCentralAroostookSarahBellcommunityintegrationspecialistCindyDoroenandJoeOwensPeerSupportSpecialists. SENIORLEADERSHIPTEAMGregoryP.DisyLCSWChiefExecutiveOfcerTamaraPlayerLCSWChiefOperatingOfcerDinahV.TungolMDMedicalDirectorLorraineChamberlainLCSWProgramDirectorIntegratedServicesEmergencyServicesChristineY.BrownLCSWProgramDirectorClementDeveauLCSWProgramDirectorPeterG.McCorisonLCSWLADCProgramDirectorJennetteHitchcockLCSWDirectorofQualityManagementJamieD.OwensMSBDirectorofMarketingandDevelopmentMichaelI.WilliamsChiefFinancialOfcerFrontrowlefttorightDinahTungolMDTamaraPlayerMichaelWilliamsChristineBrown.BackrowlefttorightJamieOwensClementDeveauPeterMcCorisonJennetteHitchcockLorraineChamberlainGregoryDisy.12AMHCsSeniorLeadershipTeamcombinesexperiencededicationandsupportinbuildingacontinuumofhighqualitycomprehensiveandcosteffectivehealthservices. 13BOARDOFDIRECTORSPresidentFrankMcElwainSuperintendentofSchoolsEasternAroostookRSU39VicePresidentDanFosterTownManagerTownofFortFaireldTreasurerEllenBemisBusinesswomanPresqueIsleMaineSecretaryLeeCyrCustomerServiceTwinRiversPaperAthillHebertRetiredfromTDBank--CommercialDivisionRichardMarstonRetiredfromFraserPapersInc.RyanPelletierDirectorofWorkforceDevelopmentNorthernMaineDevelopmentCommissionFredPutnamRetiredfromMaineDepartmentofHealthandHumanServicesPeterSiroisChiefExecutiveOfcerNorthernMaineMedicalCenterFrontrowlefttorightRyanPelletierDanFosterEllenBemisPeterSirois.BackrowlefttorightTamaraPlayerMichaelWilliamsGregoryDisyFrankMcElwainAthillHebertFredPutnam.MissingfromphotoRichardMarstonandLeeCyr.AMHCsBoardofDirectorsrepresentsthecommunitiesthatweserveandtheyplayanimportantroleinthedevelopmentofpoliciesandprogramsfortheorganization. CREDITSExecutiveEditorWriterJamieOwensMSBLayoutandDesignSlingshotMultimediaPOBox1018CaribouMaine04736207-498-6431www.amhc.orgAMHCsmissionistoprovideintegratedhealthcareservicesthatmaximizeanindividualspotentialtorecoverandimprovetheirqualityoflife.